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Frequently Asked Questions

Welcome To Nauratan

  1. What does the name "Nauratan" mean?

    "Nauratan" translates to "Nine Jewels" in Persian, representing our commitment to offering products of exceptional quality and value across clothing, jewelry, and skincare.

  2. Are your products handmade?

    Yes, our products are meticulously handcrafted by skilled artisans, ensuring exceptional quality and attention to detail.

  3. Is Nauratan jewelry made from genuine materials?

    Absolutely. Our jewelry is crafted from genuine materials, including precious and semi-precious gemstones, ensuring authenticity and lasting beauty.

  4. What is the inspiration behind your Designs?

    We draw inspiration from the grandeur and artistry of the Traditional Indian & Pakistani art, infusing our products with the elegance and heritage of the rich history of this subcontinent.

  5. How do I care for my Nauratan jewelry?

    We provide care instructions with each jewelry piece. Generally, avoid exposure to chemicals and store your jewelry in a cool, dry place to maintain its brilliance.

  6. Are your skincare products suitable for all skin types?

    Yes, our skincare range is designed to be gentle and suitable for all skin types. However, we recommend performing a patch test before regular use for sensitive skin.

  7. Can I return or exchange my purchase if I'm not satisfied?

    Yes, we offer a hassle-free return and exchange policy. Please refer to our "Returns & Exchanges" page for detailed information on the process.

  8. How can I track my order?

    Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your package in real-time.

  9. Do you offer international shipping?

    Yes, we offer international shipping. Shipping rates and delivery times vary based on the destination. Please get in touch via email or WhatsApp for further details.

  10. How can I contact your customer support?

    You can reach our dedicated customer support team via email at [email protected] or through our "Contact Us" page on the website. We're here to assist you with any inquiries or concerns you may have.